ROLE
Product Redesign
Product Redesign
Design System
Design System
Usability Testing
Usability Testing
Robot Interface
Robot Interface
DURATION
Jul' 24 - Sep' 24
As a contractor, I worked at Moon Surgical as the only Product Designer to support them in redesigning the second version of the human interface on their robot.
After studying the first version of the interface and reviewing user logs and complaints, I decided to approach with a new icon focused design system which speaks for with less clutter.
As a contractor, I worked at Moon Surgical as the only Product Designer to support them in redesigning the second version of the human interface on their robot.
After studying the first version of the interface and reviewing user logs and complaints, I decided to approach with a new icon focused design system which speaks for with less clutter.
Preview of the robot's human-machine interface
Preview of the robot's human-machine interface
CONTEXT
Surgical teams use Maestro's human-machine iterface to control the robot digitally
Surgical teams use Maestro's human-machine iterface to control the robot digitally
This case study features the redesign of the HMI to optimize robot control by surgical teams
WHY WAS A REDESIGN NEEDED?
Moon Surgical's ground support team flagged that Maestro assisted surgeries were often getting cancelled midway due to problems with robot's touch controls.
The Maestro system is a compact robot, which helps surgeons perform minimally invasive surgeries with precision.
Research revealed 3 key problems with the interface
Research revealed 3 key problems with the interface
Excessive touch targets in a linear flow
Users expected to follow a linear, three step journey to complete the robot setup, but the interface showed too many touch targets in a disorganized, often close packed fashion, causing cognitive fatigue, hesitation, and errors.
Touch Targets
Unclear Instructions
Guided instructions for setup lacked visual hierarchy and clarity, leaving users unsure of what to do next - leading to backtracking, and time consuming setup.
Instructions
Fault modals with no context
When a fault occurs, modals appear without contextual fault message or recovery option, often blocking the entire interface - forcing users to restart the system - breaking trust and disrupting critical workflows.
Faults
Design Principles
Design Principles
Surgeons and administrators: two distinct users, with overlapping needs for clarity, speed, and insight
Surgeons and administrators: two distinct users, with overlapping needs for clarity, speed, and insight
We ideated three distinct concepts: Email templates, PDF reports, or an interactive dashboard
We ideated three distinct concepts: Email templates, PDF reports, or an interactive dashboard
Interviewing users, analyzing competition and realizing the dynamic KPI requirements, we proceeded with an interactive dashboard.
Interviewing users, analyzing competition and realizing the dynamic KPI requirements, we proceeded with an interactive dashboard.
We aligned with the team to prioritize the KPIs that are feasible, impactful, and worth building for users
We aligned with the team to prioritize the KPIs that are feasible, impactful, and worth building for users
This alignment lead to the conceptualization of the Dashboard.
This alignment lead to the conceptualization of the Dashboard.
After brainstorming design ideas, I created an outline of the system architecture for the Dashboard
After brainstorming design ideas, I created an outline of the system architecture for the Dashboard
This was followed by creating wireframes to test them with our trusted partners
This was followed by creating wireframes to test them with our trusted partners
After concept validation, we needed a high fidelity lift to test further and move forward
After concept validation, we needed a high fidelity lift to test further and move forward
Once the mockups were ready, this is what they looked like
Once the mockups were ready, this is what they looked like
For refinement, I interviewed 11 surgeons and had them give us a score across 3 categories
For refinement, I interviewed 11 surgeons and had them give us a score across 3 categories
“This feels more like something for data enthusiasts. I don’t see myself using it regularly.”
“This feels more like something for data enthusiasts. I don’t see myself using it regularly.”
“I don’t have time to scan graphs or numbers, just tell me what I need to know.”
“I don’t have time to scan graphs or numbers, just tell me what I need to know.”
“Looks better than MyIntuitive for sure, but it’s the same kind of data - and I don’t really use that either.”
“Looks better than MyIntuitive for sure, but it’s the same kind of data - and I don’t really use that either.”
It was clear from the results that surgeons needed something more than just data, they needed insights
It was clear from the results that surgeons needed something more than just data, they needed insights
I presented the findings to our stakeholders, which helped us pivot to an AI focused insights platform
I presented the findings to our stakeholders, which helped us pivot to an AI focused insights platform
Our realignment introduced LLM based insights and a vibrant design system
Our realignment introduced LLM based insights and a vibrant design system
This move led to the creation of Phase 1.0 of Maestro Insights
This move led to the creation of Phase 1.0 of Maestro Insights
We launched the product in Dec'24 and gauged the impact until Mar'25
We launched the product in Dec'24 and gauged the impact until Mar'25
HERE ARE MY TAKEAWAYS
Product Development is rarely linear.
Product Development is rarely linear.
Research helped me re-question assumptions and reframe success around real-world value.
Research helped me re-question assumptions and reframe success around real-world value.
Real-world testing shaped real-world priorities.
Real-world testing shaped real-world priorities.
Contextual testing helped us prioritize what truly mattered in the OR.
Contextual testing helped us prioritize what truly mattered in the OR.
Adoption is emotional, not just functional.
Adoption is emotional, not just functional.
I learned that trust is earned when tools feel intuitive, not imposed.
I learned that trust is earned when tools feel intuitive, not imposed.
FOR HOSPITAL ADMINISTRATORS
FOR HOSPITAL ADMINISTRATORS
Admin Dashboard
Admin Dashboard
Hospital administrators can track a site's robot performance in the form of metrics such as Top Service Lines, Surgeons, and live robot status.
Hospital administrators can track a site's robot performance in the form of metrics such as Top Service Lines, Surgeons, and live robot status.
“I would like to see how the robot is used in order to justify the return on investment”
“I would like to see how the robot is used in order to justify the return on investment”
View Design Exploration
Administrator Dashboard with KPIs
Administrator Dashboard with KPIs
View Design Exploration
OR Traffic Control
OR Traffic Control
This space serves as the live robot status and schedule for the administrators to track. They can even track robotic cases in real time.
This space serves as the live robot status and schedule for the administrators to track. They can even track robotic cases in real time.
“I would need a clear picture of how Maestro is used throughout the day.”
“I would need a clear picture of how Maestro is used throughout the day.”
View Design Exploration
Administrator OR TRaffic Control with Live Case
Administrator OR TRaffic Control with Live Case
View Design Exploration
Clicking a scheduled case opens up a Live Case modal
Clicking a scheduled case opens up a Live Case modal
Administrators can get a closer look on the events that took place during the case.
Administrators can get a closer look on the events that took place during the case.
Admin Traffic Control with Live Case modal
Admin Traffic Control with Live Case modal
Trend Cards
Trend Cards
Trend Cards are located on the dashboard page for surgeons. It helps surgeons make sense of critical KPIs at a glance.
Trend Cards are located on the dashboard page for surgeons. It helps surgeons make sense of critical KPIs at a glance.
“If something shifted, I’d like to know up front, just the key signals.”
“If something shifted, I’d like to know up front, just the key signals.”
View Design Exploration
Surgeon Dashboard with Trend Cards
Surgeon Dashboard with Trend Cards
View Design Exploration
Distribution Chart
Distribution Chart
Also on surgeon dashboard, distribution charts help surgeons track their procedure targets over time, in an interactive way.
Also on surgeon dashboard, distribution charts help surgeons track their procedure targets over time, in an interactive way.
“If I can see how I’ve used the robot over time, I can better understand the value it’s adding”
“If I can see how I’ve used the robot over time, I can better understand the value it’s adding.”
View Design Exploration
Surgeon Dashboard with Distribution Chart
Surgeon Dashboard with Distribution Chart
View Design Exploration
Recent Cases
Recent Cases
Recent cases allow a surgeon to keep track of their latest cases and track their case time, notes, as well as detailed AI analysis.
Recent cases allow a surgeon to keep track of their latest cases and track their case time, notes, as well as detailed AI analysis.
“I like to check what I did recently, my cases, timing, and if anything needs my attention?”
“I like to check what I did recently, my cases, timing, and if anything needs my attention?”
View Design Exploration
Surgeon Dashboard with Recent Cases
Surgeon Dashboard with Recent Cases
View Design Exploration
Clicking a Recent Case opens up a detailed AI Synopsis Modal
Clicking a Recent Case opens up a detailed AI Synopsis Modal
Surgeons can get a detailed analysis of their case performed through Maestro robot and take actionable insights
Surgeons can get a detailed analysis of their case performed through Maestro robot and take actionable insights
Surgeon Dashboard with Recent Cases
Surgeon Dashboard with Recent Cases
COMPONENTS OF RECENT CASES
Case Intelligence uses LLM to provide case summary
Case Intelligence uses LLM to provide case summary
Coupled with numbers, recent cases provide a holistic picture
Coupled with numbers, recent cases provide a holistic picture
Surgeons see details of the instruments they used with the robot, learn actionable insights
Surgeons see details of the instruments they used with the robot, learn actionable insights
For note taking, just say "Hey Maestro", and continue speaking. AI steps in.
For note taking,
just say "Hey Maestro", and continue speaking. AI steps in.
